Refund and Cancellation Policy
Effective: July 6, 2024 • Last Updated: February 2, 2026
All purchases are for virtual gaming items delivered electronically to your game account. We are an independent retailer, not affiliated with any game publishers.
No Refund Policy
All sales are final once digital items are successfully delivered to your game account.
Limited Exceptions
- Non-delivery within 48 hours due to technical issues
- Duplicate payments
- Wrong item delivered due to our error
- System processing failures
Not Eligible
- Change of mind
- Incorrect account details by customer
- Account bans/suspensions
- Game-related issues
Process
- Contact WhatsApp within 7 days
- Provide Order ID and payment proof
- Review within 3 business days
- If approved, 5-10 days to original payment
Cancellation
- Before delivery: Contact within 30 mins
- After delivery: No cancellations
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