Refund and Cancellation Policy
Effective: July 6, 2024 • Last Updated: October 1, 2026
This Refund and Cancellation Policy applies to all purchases made on Sasta Diamond Bazaar (sastadiamondbazaar.in), a Sole Proprietorship operated by Basant Bhat. All purchases are for digital gift cards, e-vouchers, subscriptions, and gaming recharges delivered electronically. We are an independent retailer, not affiliated with any game publishers or brand owners.
Refunds After Delivery
Successfully delivered digital purchases are generally final, subject to the exceptions below.
Limited Exceptions
- Non-delivery within 48 hours due to technical issues
- Duplicate payments
- Wrong item delivered due to our error
- System processing failures
Generally Not Eligible After Successful Delivery
- Change of mind
- Incorrect account details by customer
- Account bans/suspensions
- Game-related issues
Process
- Contact us within 7 days of the issue. You can report an undelivered order as soon as you notice a problem; you do not need to wait 48 hours to contact support.
- Provide your Order ID and a brief description of the issue
- Review within 3 business days
- Approved refunds are returned to the original payment method. Estimated time to receive the refund: 5-7 business days after approval. Actual timing may vary depending on your bank or payment provider.
Cancellation
- Before delivery: Contact us as soon as possible. We may cancel an order before it is processed or delivered.
- Security or age concern: We may cancel an undelivered order where we reasonably identify a payment-security risk or a direct purchase by a person under 18. Any approved refund is returned to the original payment method.
- After delivery: Digital items cannot usually be cancelled once successfully delivered. The refund exceptions above still apply.
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