Refund and Cancellation Policy
Effective Date: July 6, 2024
Digital Goods Notice
All purchases are for virtual gaming items (diamonds, coins, UC, etc.) delivered electronically to your game account. We are an independent retailer, not affiliated with any game publishers.
No Refund Policy
All sales are final once digital items are successfully delivered to your game account.
Limited Exceptions
Refunds considered only for:
- Non-delivery within 48 hours due to technical issues
- Duplicate payments
- Wrong item/amount delivered due to our error
- System processing failures
Not Eligible for Refund
- Change of mind
- Incorrect account details provided by customer
- Account bans/suspensions
- Game-related issues beyond our control
Refund Process
- Contact: WhatsApp +91 88514 80435 within 7 days
- Provide: Order ID, payment proof, issue description
- Review: We investigate within 3 business days
- Processing: If approved, 5-10 business days to original payment method
Cancellation
- Before delivery: Contact within 30 minutes for cancellation
- After delivery: No cancellations possible
Customer Responsibility
- Verify game account details before purchase
- Report issues within 7 days
- Provide accurate information
Contact Support
WhatsApp: +91 88514 80435
Email: [email protected]
Business Hours: 11 AM - 11 PM IST
Response Time: 1-2 hours via WhatsApp
Legal Note
This policy complies with Indian Consumer Protection Act, 2019. Your statutory consumer rights remain protected.